Current local time is 17 February 2020 @ 23:04:55 EST

Outages ticket CT-317913

Resolved
CT-317913
Emergency
Upstream connectivity issue.

2019-07-19 01:17:42
Beginning approximately 16 July, an ongoing repeated disruption in our connectivity has been detected.

Incident Discussion:

Kradorex Xeron@2019-07-19 01:19:15:

Issue has been diagnosed and exists outside of our network. At around 17:00, we have been in contact with our upstream provider to provide correction. Provider truck roll is scheduled for 19 July during business.

Kradorex Xeron@2019-07-19 13:03:21:

Upstream provider has attended and has indicated that over the past two days, an alternate provider in the area running cabling cut the facility's main distribution line. Repair had been completed and provider has conducted diagnostics to ensure connectivity is stable.

A 24 hour monitoring period has been comenced.

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