Current local time is 26 September 2020 @ 08:31:17 EDT

Outages ticket CT-793987

Resolved
CT-793987
Emergency
Connectivity Loss

2019-02-01 03:42:21
At approximately 11:27 EST 31 January, external connectivity has been lost to our network.

Incident Discussion:

Kradorex Xeron@2019-02-01 03:55:28:

~14:00 EST - Initial analysis indicated possible power incident reported by the power company. This was disproven as our facility still had full power and aside from a surge event no further issues. Communications issue was suspect and confirmed with communication with our upstream provider who advised us of a street level incident.

Kradorex Xeron@2019-02-01 03:57:42:

18:20 EST - Connectivity restored. Network connectivity self-healed and all services resumed public online operation.

Initiating 24 hour monitoring to ensure stability.

Kradorex Xeron@2019-02-01 04:00:13:

19:52 EST - Connectivity lost again. Received report that street level incident had not been fully and correctly resolved. Upstream provider continued work on their end.

Kradorex Xeron@2019-02-01 04:02:24:

23:20 EST - Connectivity restored. Network connectivity self-healed and all services resumed public online operation.

Resetting 24 hour active monitoring to this point and resuming monitoring to ensure stability and correct resolution.

Kradorex Xeron@2019-02-11 23:03:39:

Connection is stable.

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